Shipping policy

Shipping Policy

At STARUMI, we carefully prepare and inspect every order before shipment.

Processing Time
Ready-to-ship items are normally dispatched within 2 days after payment is confirmed.

Handmade, customized, or made-to-order items are normally dispatched within 10 days after payment is confirmed. Because these pieces are handcrafted, preparation time may vary slightly depending on the complexity of the design.

Estimated Delivery Time
After your order has been dispatched, delivery typically takes approximately 7–12 days. This is an estimated delivery timeframe and may vary depending on the destination, customs clearance, local carrier operations, weather, holidays, or other circumstances beyond our control.

Shipping & Tracking
Once your order has been shipped, tracking information will be provided when available.

Please make sure your shipping address, phone number, and contact information are correct before placing your order. STARUMI is not responsible for delays or failed delivery caused by incorrect or incomplete shipping information provided by the customer.

International Orders
We ship internationally. International shipments may be subject to customs inspections, import duties, taxes, or other fees required by the destination country. These charges, if applicable, are the responsibility of the customer.

Shipping Delays
Occasional delays may occur due to customs inspections, severe weather, holidays, carrier disruptions, or other circumstances beyond our control. We will do our best to assist you with tracking and delivery issues.

Damaged or Missing Packages
If your package arrives damaged or an item is missing, please contact STARUMI as soon as possible and provide photos or videos of the package and item so we can help review the situation.